ClientsFlow.io — Terms of Service

Effective Date: September 9, 2025
Last Updated: September 15, 2025

Quick Summary (Not a substitute for the full Terms): ClientsFlow.io is a subscription Software-as-a-Service. Subscriptions auto-renew until you cancel. All charges are non‑refundable to the maximum extent permitted by law. You can cancel at any time; cancellation stops future renewals but does not provide a refund for amounts already paid. Your use must comply with these Terms and all applicable laws (including anti‑spam and privacy laws).

Important: If you are an EEA/UK consumer, you may have a statutory right of withdrawal for certain online purchases. See Section 7.4 for details.

1. About These Terms

1.1 Contracting Entity. These Terms of Service (the “Terms”) are a legally binding agreement between you and Yuriy Rybak, doing business as ClientsFlow.io ("Company", “we”, “us”, or “our”).
Registered Address: 129-314 Viscount Drive, Red Deer, AB, Canada, T4R0S4.
Contact: [email protected] | clientsflow.io/support.

1.2 Acceptance. By creating an account, accessing, or using ClientsFlow.io, our websites, mobile apps, or related services (the “Service”), you agree to be bound by these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

1.3 Order Forms & Policies. Order forms, service descriptions, pricing pages, and any addenda (e.g., Data Processing Addendum) are incorporated by reference. Our Privacy Policy ([link]) and any AUP or SLA apply to your use.

1.4 Eligibility. The Service is intended primarily for business users. You represent that you are at least the age of majority in your jurisdiction and are using the Service for business or professional purposes. If you are a consumer, certain provisions of these Terms may not apply or may be supplemented by mandatory consumer laws.

2. The Service; Accounts

2.1 License. Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Service during the applicable subscription term.

2.2 Account Security. You must keep your account credentials confidential and are responsible for all activity under your account. Notify us immediately of any unauthorized use.

2.3 Changes. We may modify features from time to time, provided that such changes do not materially degrade the core functionality of your paid plan during the current term.

2.4 Third‑Party Services. The Service may interoperate with third‑party products or services (e.g., payment processors, telephony/SMS providers). We are not responsible for third‑party services and do not control their terms or privacy practices.

3. Acceptable Use

3.1 Prohibited Activities. You will not (and will not permit others to):

• violate laws, regulations, or third‑party rights (including privacy, intellectual property, and telecommunications laws such as CAN‑SPAM, CASL, GDPR, ePrivacy, PECR, TCPA);

• send unsolicited or unlawful communications; harvest contacts without clear, provable consent; spoof sender identities; or engage in fraud, phishing, or deceptive practices;

• upload or transmit malware, harmful code, or content that is illegal, defamatory, obscene, exploitative, or otherwise objectionable;

• reverse engineer, decompile, or attempt to derive source code from the Service except to the extent permitted by law;

• overload, interfere with, or disrupt the Service or related networks.

3.2 High‑Risk Use. The Service is not designed for critical safety systems or other high‑risk activities where a failure could result in injury, death, or severe environmental damage.

3.3 Suspension. We may suspend access immediately if we reasonably believe you violate this Section 3 or present a security risk. We will notify you and work in good faith to resolve the issue.

4. Your Content & Data

4.1 Your Content. You retain all rights to content you submit to the Service ("Customer Content"). You grant us a limited license to host, process, transmit, and display Customer Content to provide and improve the Service.

4.2 Responsibility. You are responsible for the accuracy, legality, and means of acquisition (including proper consent) of Customer Content, and for configuring your account in compliance with applicable laws.

4.3 Personal Data & DPA. Where we process personal data on your behalf, we act as a processor and you act as a controller (as defined under GDPR). A Data Processing Addendum (DPA) ([link]) governs such processing and is incorporated into these Terms by reference.

4.4 Aggregated/De‑identified Data. We may generate and use aggregated or de‑identified data derived from the Service for analytics, benchmarking, product improvement, and marketing, provided it does not identify you or any data subject.

5. Intellectual Property; Feedback

5.1 Ownership. We and our licensors own all rights, title, and interest in and to the Service, including software, designs, know‑how, and documentation.

5.2 Feedback. You may submit feedback or suggestions. We may use them without restriction and without compensation to you.

6. Plans, Fees, Taxes, and Billing

6.1 Plans & Pricing. Fees for the Service are described on the applicable order page or plan selection screen. We may change pricing prospectively with reasonable prior notice.

6.2 Billing Cycle & Auto‑Renewal. Subscriptions auto‑renew for successive periods equal to the initial term (e.g., monthly or annually) unless you cancel prior to the end of the then‑current term under Section 7.2.

6.3 Payment Method. You authorize us (and our payment processors) to charge all fees and applicable taxes to your designated payment method. You must keep your payment information current. By starting a paid plan or trial that converts, you consent to recurring charges until cancellation.

6.4 Taxes. Fees are exclusive of taxes. You are responsible for all taxes, duties, and similar charges (other than taxes on our net income). Where required, we will charge VAT/GST/sales taxes at checkout using the billing details you provide.

6.5 Usage‑Based Fees & Add‑Ons. Certain features (e.g., telephony/SMS, overage usage, integrations) may incur additional charges per published rates or your order form. Such charges will be billed in arrears or as otherwise stated.

6.6 Price Changes. For auto‑renewing subscriptions, any price changes will take effect at the next renewal after notice. If you disagree, you may cancel before the renewal effective date.

6.7 Billing Disputes. You must notify us of any good‑faith billing dispute within 30 days of the charge; otherwise, charges are deemed accepted.

7. Cancellation, No‑Refunds, Trials, and Promotional Offers

7.1 No Refunds. All fees and charges are non‑refundable and non‑creditable once billed, to the maximum extent permitted by law. This includes partial months, unused features, or downgrades during a billing period. We do not provide refunds, except where required by applicable law or explicitly stated in writing.

7.2 Cancel Anytime (Stops Future Charges). You may cancel at any time via in‑app settings (Account → Billing → Cancel Subscription) or by emailing [email protected] from your registered email address. Cancellation takes effect at the end of your current billing term. After cancellation, your payment method will not be charged for subsequent terms. There is no refund for the current term already paid. Plan downgrades take effect at the next renewal unless we state otherwise in writing.

7.3 Chargebacks. To avoid unintended service disruption, please contact us to resolve billing issues before initiating a chargeback. We reserve the right to contest chargebacks and to suspend or terminate accounts for fraudulent or abusive disputes.

Chargebacks. To avoid unintended service disruption, please contact us to resolve billing issues before initiating a chargeback. We reserve the right to contest chargebacks and to suspend or terminate accounts for fraudulent or abusive disputes.

7.4 EEA/UK Consumers — Statutory Right of Withdrawal. If you are a consumer located in the EEA or the UK purchasing as a consumer (not for business purposes), you may have a 14‑day right of withdrawal for certain online purchases. By starting the Service immediately, you expressly request and consent to immediate performance and acknowledge that once the Service has been fully performed or the subscription period begins, your withdrawal right may be lost; otherwise, you may owe a pro‑rated amount for services provided before withdrawal. This Section 7.4 applies only where mandatory law grants such rights.

7.5 Free Trials & Promotions. If your plan includes a free trial, we will disclose the trial length and any applicable pricing that will apply after the trial ends. Unless you cancel before the trial ends, your subscription converts to a paid plan and the payment method on file will be charged. Promotional pricing applies only for the stated period and then reverts to the standard rate unless otherwise noted.

8. Term; Termination

8.1 Term. These Terms are effective from your first use of the Service and continue until terminated in accordance with this Section.

8.2 Termination for Cause. Either party may terminate for material breach if the breach is not cured within 30 days after written notice. We may terminate immediately for violations of Section 3 (Acceptable Use) or if required by law.

8.3 Effect of Termination. Upon termination or expiration, your right to access the Service ends. We will make Customer Content export tools available for at least 30 days after termination (unless prohibited by law or a third‑party obligation), after which we may delete your data from live systems. We may retain backups as permitted by our data retention policies and applicable law.

9. Security; Privacy

9.1 Security. We implement commercially reasonable technical and organizational measures designed to protect Customer Content. No system is 100% secure; you are responsible for securing your endpoints, credentials, and configurations.

9.2 Privacy. Our processing of personal data is described in our Privacy Policy (https://clientsflow.io/privacy-policy) and DPA (https://clientsflow.io/dpa). You are responsible for providing legally sufficient privacy notices and obtaining required consents from data subjects for your use of the Service.

10. Warranties; Disclaimers

10.1 Mutual Warranties. Each party represents that it has the authority to enter into these Terms and will comply with applicable laws in performing hereunder.

10.2 Service Disclaimer. EXCEPT AS EXPRESSLY STATED IN AN ORDER FORM OR SLA, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR‑FREE, OR MEET YOUR REQUIREMENTS.

10.3 Beta/Preview Features. Beta or pre‑release features may be offered for evaluation and are provided without warranties and may be discontinued at any time.

11. Limitation of Liability

11.1 Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

11.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11.3 Exclusions. The limitations above do not apply to your payment obligations, your breach of Section 3 (Acceptable Use), or your indemnification obligations under Section 12.

12. Indemnification

You will defend, indemnify, and hold us and our affiliates, officers, directors, employees, and agents harmless from any claim, loss, or liability (including reasonable attorneys’ fees) arising from or related to: (a) your Customer Content; (b) your breach of these Terms; (c) your violation of laws or third‑party rights; or (d) your use of the Service in combination with non‑Company products or services resulting in infringement.

13. Compliance; Communications; Publicity

13.1 Compliance. You are solely responsible for your compliance with marketing, advertising, privacy, and communications laws (e.g., obtaining opt‑in consents, honoring opt‑outs, including required disclosures). You must maintain records demonstrating compliance.

13.2 Electronic Communications. You consent to receive notices electronically to the email associated with your account or through the Service. Notices are deemed given when sent.

13.3 Publicity. We will not identify you as a customer or use your name, logo, or trademarks without your prior written consent.

13.4 Support. We provide standard support Monday–Friday, 09:00–17:00 CET (excluding company holidays). We aim to respond to support requests within 2 business days. Unless an SLA is expressly agreed in writing, no formal uptime/service‑level commitment is provided.

14. Export; Sanctions; Anti‑Bribery

You represent that you are not subject to trade sanctions or listed on any restricted party list. You will not use the Service in violation of export control or sanctions laws and will comply with anti‑corruption and anti‑bribery laws.

15. Governing Law; Dispute Resolution

15.1 Governing Law & Venue. These Terms are governed by the laws of Province of Alberta, Canada, excluding its conflict‑of‑law rules. The exclusive venue for any court proceedings that are not subject to arbitration is the courts located in Red Deer, Alberta, Canada, and the parties consent to personal jurisdiction there. Mandatory consumer protections of your country of residence may still apply if you are a consumer.

15.2 Informal Resolution. Before filing a claim, the complaining party agrees to attempt to resolve the dispute by contacting the other party at the address provided above. If not resolved within 30 days, either party may bring a claim as permitted in this Section 15.

15.3 Binding Arbitration; Class‑Action Waiver. Except for (i) small‑claims matters that qualify in the Province of Alberta and (ii) claims for injunctive relief relating to intellectual property or unauthorized access to the Service, any dispute, controversy, or claim arising out of or relating to these Terms or the Service will be finally resolved by binding arbitration under the ADR Institute of Canada (ADRIC) Arbitration Rules administered by the ADR Institute of Alberta (ADRIA). The seat of arbitration will be Calgary, Alberta, the language will be English, and one arbitrator will be appointed in accordance with the Rules. You and we waive any right to participate in a class, collective, or representative action. Judgment on the award may be entered in any court of competent jurisdiction.

16. Miscellaneous

16.1 Assignment. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

16.2 Force Majeure. Neither party is liable for delays or failures due to events beyond their reasonable control (e.g., natural disasters, internet or utility failures, labor disputes, acts of government).

16.3 Severability; Waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable; the rest remains in effect. A waiver of a breach is not a waiver of any other breach.

16.4 Entire Agreement. These Terms, together with any order forms, addenda, and policies referenced, constitute the entire agreement and supersede all prior or contemporaneous agreements relating to the subject matter.

16.5 Updates to Terms. We may update these Terms from time to time. Material changes will be notified via email or in‑app. Changes apply prospectively from their effective date. If you do not agree, discontinue use before the changes take effect.

16.6 Headings; Interpretation. Headings are for convenience only. “Including” means “including without limitation.”

16.7 Contact. For questions about these Terms, contact [email protected].

17. Definitions

Customer Content: data, text, images, audio, video, contacts, messages, or other material submitted to or collected via the Service from or on behalf of you.

Service: ClientsFlow.io SaaS platform, websites, mobile apps, documentation, and related services provided by Company.

Subscription Term: the initial and any renewal period for your paid plan as stated on your order page.

18. Jurisdiction‑Specific Disclosures (Informational)

California Automatic Renewal Law (ARL). Your subscription automatically renews until you cancel. You can cancel online at any time (see Section 7.2). We will provide clear renewal terms, how to cancel, and contact details at sign‑up, and we will send renewal/price change notices as required.

EU/UK Consumers. See Section 7.4 regarding the right of withdrawal. Nothing in these Terms affects non‑waivable consumer rights.

Quebec (Canada). If applicable, you may have rights under the Consumer Protection Act; nothing here limits those rights.

Exhibit A — Data Processing Addendum (Summary Reference)

A full DPA is incorporated by reference and will: (i) define scope, nature, and purpose of processing; (ii) set out roles (you as controller, us as processor); (iii) require appropriate technical and organizational measures; (iv) include sub‑processor commitments and a current list available at https://clientsflow.io/subprocessors; (v) address data subject requests; (vi) include international transfer mechanisms (e.g., EU Standard Contractual Clauses); and (vii) require breach notification without undue delay. For the authoritative DPA text, see https://clientsflow.io/dpa.

Exhibit B — Subscription Plans & Trials

Currency: USD

Plan Monthly (billed monthly) Annual (billed yearly) Trial Launch $147/mo $1,197/year (4 months free) 3‑day free trial (auto‑converts unless canceled before trial ends).

Setup/Onboarding Fee: None.
Billing Cadence: Subscriptions auto‑renew until canceled (see Section 7).
Taxes: Fees are exclusive of taxes; we generally do not charge GST/HST at this time; you are responsible for any applicable taxes required by law.

Exhibit C — Usage‑Based Rates (US/Canada)

These rates apply in addition to any regulatory carrier fees where applicable and are subject to change with notice.

Phone Numbers (monthly):
Local number: $3.45/month
Toll‑free number: $6.45/month

Text & Multimedia Messaging:
SMS (outbound): $0.0249 per segment
SMS (inbound): $0.0249 per segment
MMS (outbound): $0.0660 per segment
MMS (inbound to local): $0.0495 per segment
MMS (inbound to toll‑free): $0.0600 per segment

Voice (per minute):
Outbound call: $0.0606/min
Inbound call answered in web/mobile app/deskphone: $0.03495/min
Inbound call answered on a US phone number (forwarded): $0.0600/min

Email Delivery & Verification:
Email sends: $2.03 per 1,000 emails
Email verification: $7.50 per 1,000 verifications

Notes: 1) A “segment” is typically 160 GSM‑7 characters or 70 UCS‑2 characters; long messages are split into multiple segments. 2) International rates vary by destination and are billed at then‑current rates displayed in‑app.

Exhibit D — U.S. A2P 10DLC Registration & Monthly Campaign Fees

One‑time registration & vetting (bundled):
Sole Proprietor: $71.85 (includes brand + first campaign + fast‑track processing)
Low Volume Standard: $71.85 (includes brand + first campaign + fast‑track processing)
High Volume Standard: $204.15 (includes brand + first campaign + secondary vetting)

Additional campaign vetting / resubmission (per campaign): $45.00

Monthly campaign fees (per active campaign):
Sole Proprietor (Starter): $6.00/month
Low Volume Mixed: $4.50/month
Standard use cases: $30.00/month
Charity/501(c)(3): $9.00/month
Emergency Services: $15.00/month

Carrier per‑message fees (illustrative, charged in addition to messaging rates):
AT&T: $0.009 per SMS segment; $0.0225 per MMS
T‑Mobile (incl. Sprint): $0.009 per SMS segment; $0.030 per MMS
Verizon: $0.009–$0.015 per SMS segment
US Cellular: $0.015–$0.030 per SMS/MMS

Notes: Toll‑free messaging requires separate verification; short code programs have distinct pricing and approval requirements.

Exhibit E — Sub‑Processors

We use carefully selected sub‑processors to deliver the Service. The current list is published at https://clientsflow.io/subprocessors and includes, at minimum:

• Stripe, Inc. — Payment processing

• LeadConnector / LC Phone (via Twilio) — Telephony, SMS/MMS, call routing

• Mailgun Technologies, Inc. — Email delivery and verification

• HighLevel, LLC (GoHighLevel) and its cloud infrastructure providers — Core application hosting and operations

Exhibit F — Support Policy

Support Hours: Monday–Friday, 09:00–17:00 CET (excluding company holidays).
Channels: Email ([email protected]) and in‑app support.
Initial Response Target: Within 2 business days.
SLA/Uptime: No formal SLA unless expressly agreed in writing.
Data Retention after Termination: Customer Content export available for 30 days after termination; thereafter data may be deleted from live systems per Section 8.3.